Reture & Refund Policy

We at ASMURA FRAGRANCES want you to be 100% satisfied with your purchase. Please read our policy carefully.

1. ELIGIBILITY FOR RETURN
We accept returns only in the following cases:
a) Product received in damaged/broken/leaked condition due to transit.
b) Wrong product delivered (different from what you ordered).
c) Manufacturing defect in bottle/sprayer.

Note: Perfume is a personal hygiene product. Once the seal is broken and product is used, it cannot be returned due to change of mind or if you don't like the scent. This is industry standard.

2. HOW TO CLAIM RETURN
You MUST make an unboxing video as proof. Without unboxing video, return claim will not be accepted.
- Contact us within 24 hours of receiving the parcel on our official WhatsApp.
- Send us your Order Number, Unboxing Video, and pictures of damaged product.
- Our team will verify and approve within 24 hours.

3. WHAT WE OFFER
- If product is damaged: We will send a free replacement immediately, no extra charge.
- If wrong product sent: Free replacement.
- If you want to exchange scent (seal must be INTACT / unopened): You can exchange within 3 days. Customer will pay return delivery charges. We offer 1-time exchange only.

4. REFUND PROCESS
If replacement is not available, we will refund the amount. Refund will be processed within 3-5 working days via Easypaisa, JazzCash, or Bank Transfer as store credit or cash refund.

5. NON-RETURNABLE ITEMS
- Products without unboxing video proof
- Used or 10-20% consumed bottles
- Products returned after 3 days of delivery
- Sale / Discounted bundle offers

For Returns: WhatsApp us at 03133053040 with your order ID.